1) Who we are
Communik is a customer support messaging service that helps businesses receive, manage, and respond to customer messages across communication channels (for example, Facebook/Messenger).
Service Provider (Processor): Communik (the software/service you are hosting).
Customer (Controller): The business using Communik to support its end-users.
In most cases, Communik processes personal data on behalf of the Customer.
2) What information we collect
2.1 Information you provide through messaging
- Message content you send to the Customer (text, attachments if enabled).
- Identifiers related to the messaging platform (e.g., Page-scoped ID/PSID on Messenger).
- Metadata such as timestamps, channel type, and delivery/read indicators (if provided by the platform).
2.2 Information we collect automatically
- Server logs (IP address, device/user agent, time, requested pages, error logs).
- Security events (authentication attempts, rate limiting, suspicious activity).
- Cookies/local storage (only if the Communik web dashboard uses them; see Section 8).
2.3 What we do not intentionally collect
- We do not intentionally collect sensitive data (e.g., health, biometric, government IDs) unless you provide it in messages.
- We do not sell personal data.
3) How we use information
- Provide customer support messaging functionality (receive, store, display, and send replies).
- Authenticate and secure access to the Communik dashboard.
- Monitor performance, troubleshoot issues, and prevent abuse or fraud.
- Maintain audit logs for operational and security reasons.
- Comply with legal obligations when required.
4) Legal basis (where applicable)
Depending on your location and relationship to the Customer, processing may be based on:
- Legitimate interests (operating customer support, security, fraud prevention).
- Contract necessity (providing support services requested by you or the Customer).
- Consent (where required for certain cookies/analytics, or where you choose to provide optional data).
- Legal obligations (when we must retain or disclose data by law).
Note: The Customer may have its own legal basis for processing. Contact the Customer for details about their specific purposes and legal basis.
5) How we share information
We may share information in the following cases:
- With the Customer (the business you are contacting) so they can assist you.
- With messaging platforms (e.g., Meta/Facebook) as necessary to deliver messages and operate the channel.
- With service providers supporting hosting, security, backups, or monitoring (if used by the Customer).
- For legal reasons when required by law, subpoena, or to protect rights and safety.
Messaging platforms operate under their own policies. Review the relevant platform privacy policy for details.
6) Data retention
Communik retains messages and related metadata only as long as needed for customer support operations, security, and compliance.
- Default retention:
[e.g., 90 days / 12 months / Customer-defined] - Server logs:
[e.g., 7–30 days] - Backups:
[e.g., rolling backups up to 30–90 days]
The Customer may configure retention or request deletion, subject to legal requirements.
7) Security
We apply reasonable administrative, technical, and organizational safeguards to protect information. These may include access controls, encryption in transit (HTTPS/TLS), least-privilege permissions, and logging.
No method of transmission or storage is 100% secure. If you believe your interaction with Communik is compromised, contact the Customer immediately.
8) Cookies and tracking
The public privacy policy page itself does not require cookies. If the Communik dashboard is used, it may use cookies or local storage for:
- Session management (keeping admins logged in).
- Security protections (CSRF tokens, abuse prevention).
- Optional analytics (only if enabled by the Customer).
If analytics are enabled, the Customer should provide a cookie banner/consent mechanism where required by law.
9) Your rights
Depending on your location, you may have rights such as access, correction, deletion, objection, restriction, portability, or the right to withdraw consent.
- To exercise rights regarding support conversations, contact the Customer you messaged.
- If the Customer directs you to Communik, contact us using the details in Section 11.
10) International data transfers
If the Customer or hosting environment stores or processes information outside your country, your information may be transferred internationally. Where required, appropriate safeguards (such as contractual protections) may be used.
11) Contact
Customer support contact (Controller): [Customer Company Name]
Email: [[email protected]]
Address: [Customer Address]
Communik (Service Provider): [Your Company/Team Name]
Email: [[email protected]]
Address: [Your Address]
12) Changes to this policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date at the top. Material changes may be communicated via the Customer’s website or dashboard where applicable.
Optional: Data Deletion Instructions (Meta requirements)
If you need a “Data Deletion Instructions URL” for Meta App settings, you can keep this section and add the exact steps below.
- Email
[[email protected]]with subject: “Data Deletion Request — Communik”. - Include your messaging profile link or identifier (e.g., Page-scoped ID/PSID if available).
- We will verify the request and coordinate deletion with the Customer, unless retention is required by law.